Refund Policy
Effective date: February 23, 2026
Overview
Site Spy subscriptions are billed monthly. This policy describes when refunds are available and how to request one.
Cancellations
You may cancel your subscription at any time from the Plan & Billing section of your dashboard settings. Cancellation takes effect at the end of your current billing period — you retain full access to your paid plan until that date.
Refunds
We offer refunds in the following circumstances:
- First-time subscribers: If you subscribed for the first time and are not satisfied, contact us within 7 days of your first charge for a full refund.
- Billing errors: If you were charged incorrectly (e.g. charged after cancelling, charged the wrong amount), contact us and we will correct it promptly.
- Extended service outage: If the Service is unavailable for more than 48 consecutive hours due to issues on our side, you may request a pro-rated refund for that period.
Outside of the above circumstances, subscription charges are non-refundable. Partial-month refunds are not issued for cancellations mid-cycle.
How to Request a Refund
Email support@sitespy.app with your account email and a brief description of the issue. We aim to respond within 2 business days. Approved refunds are processed via Lemon Squeezy and typically appear within 5-10 business days depending on your bank.
Plan Downgrades
Downgrading from a paid plan to Free takes effect at the end of your billing period. No partial refunds are issued for the remaining days on a paid plan when downgrading.
Contact
Questions? Reach us at support@sitespy.app